Refund policy

Returns & Refunds Policy

Return Eligibility:

  • Eligible items may be returned for store credit within 15 calendar days of delivery. Returns after this period will not be accepted.

  • Items must be unused, unwashed, and in original condition with all tags attached.

  • Shipping costs are non-refundable.

Final Sale Items:
The following items are final sale and cannot be returned or exchanged:

  • Items on sale or in outlet sections

  • Personalized items

  • Swimwear, holiday items, preorders, and gift cards

Return Process:

  • Returns must be securely packaged to avoid damage in transit.

  • Store credit will be issued within 5 business days after the return is received and inspected.

  • If the return qualifies for free shipping originally, the original shipping cost may be deducted from the store credit if the free shipping threshold is not met.

Excessive Returns:

  • We reserve the right to refuse returns if we believe a customer is abusing the return/exchange policy. Items returned outside policy will be sent back to the customer at their expense or donated to charity after 2 months.

Lost or Damaged Items:

  • Once items are delivered, Cinq Lapins LLC is not responsible for items lost or damaged after receipt. Customers should report damaged packages within 24–48 hours.

Customer Support: